This is exactly what I've been concerned about... .Ford's previous quality problems and its hype machine. The author of the article, Larry P. Vellequette, actually bought a C-Max Hybrid. And the two observations he makes - about real-world mileage - and the much maligh My Ford Touch problem -- give me real pause.
I'm now leaning back to the Toyota Prius V. Toyota's had hybrids in the States over a decade and knows what it's doing.
Time will tell if what Ford can deliver on its boisterous promises.